Emma UK Review

flag Emma Original offers breathability + support
  • Free shipping: No-contact delivery
  • 200-night free trial
  • Provides pressure point relief
  • A good range of firmness
GOOD FOR
Memory foam
Support
9 /10
Trial/Demo
200-night trial
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  • author: Danielle Hayes
  • 02.01.19
  • Comments

Rating

  • "Price"
    9 /10
  • "Comfort"
    9 /10
  • "Body Support"
    8.5 /10
  • "Customer Support"
    9 /10

Overview

Founded in 2015 in Germany, Emma crafts handmade, memory foam and hybrid mattresses. The majority of the components, including the foams, are crafted in the United Kingdom and later fused with other processed materials made throughout Europe. Emma has been ranked as the leading mattress of 2018 by “Which?” Consumers’ Association. Their mattresses are suitable for all kinds of sleepers and fit most sleeping positions while catering to the body and providing pressure point relief.

 

Sizes & Pricing

The Emma mattress comes in two models: their original memory foam mattress and their newer hybrid mattress. The memory foam mattress is available in 5 different sizes to fit any taste and preference: UK Single, UK Small Double, UK Double, UK King, and UK Super King. The price of their mattresses is equal or somewhat higher compared to similar products on the market. The brand offers 200-night free trial and free shipping and returns. Finally, the 10-year guarantee along with numerous awards in the best mattresses category make the product a highly competitive choice.

UK Single – The UK single mattress measures 90 x 190 cms and costs £299.00 for the original or £519 for the hybrid.

UK Small Double – The UK small double mattress measures 120 x 190 cm and costs £449.00 for the original and £679 for the hybrid.

UK Double – The UK double mattress measures 135 x 190 cm and costs £499.00 for the original and £729 for the hybrid.

UK King – The UK king mattress measures 150 x 200 cm and costs £579.00 for the original and£799 for the hybrid.

UK Super King – The UK super king Emma mattress measures 180 x 200 cm and costs £649.00 for the original and £899 for the hybrid.

UK Single Original
£299
UK Single Hybrid
£519
UK Small Double Hybrid
£679
UK Double Hybrid
£729
UK King Hybrid
£799
UK Super King Hybrid
£899
UK Small Double Original
£449
UK Double Original
£499
UK King Original
£579
UK Super King Original
£649

Construction

The Emma Original mattress is a multi-award winning mattress that combines support, breathability, and pressure-relieving qualities. The mattress is made of three layers. The newer Emma Hybrid mattress is composed of the same three layers as the Original, plus the addition of a fourth layer of mini pocket springs.

Breathable Point-elastic Airgocell® Foam

The 4 cm tall Airgocell foam provides exceptional comfort and motion control due to point-elasticity, which allows Emma to compress various areas separately, without affecting the whole construction. Additionally, the foam features an open-pore structure allowing air to circulate freely and keep the bed cool.

Visco-elastic Memory Foam

The Visco-elastic memory foam layer is 3 cm tall and is responsible for pressure relief and distribution, allowing sleepers to feel comfortable in any sleeping position.

Supportive Cold Foam

The Cold foam layer is the foundation and the main support of the mattress. It provides comprehensive support for the lower back and offers counter-pressure depending on the sleeping position.

Breathable Air Comfort Cover

The side cover of the mattress, the Air Comfort Cover adds air circulation and provides a modern look to the mattress, without any handles.

The temperature regulation of the mattress is achieved with the help of the side cover and the Airgocell foam. Given that the product is fairly tall and doesn’t have a built-in cooling system, the coolness aspect of the product isn’t particularly powerful.

Supportive Pocket Springs (Hybrid only)

The Emma Hybrid model features the addition of supportive pocket springs. In addition to improved body support, the pocket springs also allow for more breathability and airflow, keeping you cooler as you sleep at night. For those who like more bounce with their mattress, the Hybrid is a better choice than the Original due to the inclusion of these springs as well.

None of the materials used to make the mattress are eco-friendly, but the brand advertises them all to be of high quality. Because the vast majority of the components are handcrafted in the United Kingdom, buyers can feel somewhat safe since the country is known for its high regulatory standards in pretty much every industry.

Mattress Cover

The cover is made of 100% polyester. It’s removable, washable and breathable, and provides good temperature control thanks to special climate fiber. Also, the cover is inboards waterproof, meaning that no humidity goes inside, but liquid (sweat, oils, etc.) is forced to go out. This helps protect the mattress and enhance its longevity while providing a dry sleeping experience.

Firmness, Feel & Support

The mattress is soft, yet highly supportive. On the firmness scale of 1 to 10, the original Emma can be categorized as medium-firm (with a firmness level of 6 to 7). A generally accepted rule is that most people feel comfortable when sleeping on 6 to 8 firmness level mattresses, so the original Emma will be suitable for most types of sleepers. However, in case you have any painful areas, like joints or the back, the softer version may be more suitable to help ease the pain and relieve pressure. The edge support of the mattress is fine, but it’s considerably worse compared to other products on the market.

The sinkage of the mattress is pretty good. Thanks to the 3D technology of the construction, Emma provides just enough sinkage to contour to the sleeper’s body, creating a feeling of lying “in” a bed rather than “on” a bed. The Emma Hybrid provides an increased “sinking in” feeling.

The Hybrid mattress is highly responsive, which will be a pleasant discovery for couples. The construction provides just enough bounce to complement one’s sex life while being firm to withstand high levels of pressure. As for the Original, the motion transfer is close to non-existent thanks to the Airgocell foam’s unique attributes, eliminating the domino effect and stopping any motion transfer.

Purchase & Delivery Process

The whole process is incredibly easy and requires just a few steps. The website interface provides all the information that you need to choose your mattress – dimensions, price, and type – and multiple payment options are available. The brand also offers a 0% interest-free financing by Close Brothers.

The company takes care of deliveries and returns completely free of charge. Saturday delivery is available for £35. If you wish the mattress to be installed in a room of your choice, there will be a small fee involved ranging from 35 to 66 Pounds.

Pros & Cons

  • Great bounce
  • Suitable for all types of sleepers
  • Top-rated by reputable online publications
  • Zero motion transfer
  • Hybrid & all memory foam models available
  • Poor temperature control for the all memory foam model
  • Mediocre edge support

Customer support

When it comes to customer support, the Emma mattress team does its job. While there are limited ways one can reach out to the brand – only ticketing service and email – the team is quite responsive and ready to help users with any queries.

  • 24/7 Help & Support
    24/7 help and support is available via email and ticketing service.
  • Live Online Chat
    Live chat is available during business hours.
  • Email
    The Emma mattress team can be reached via the dedicated email address. The response times are under 24 hours.
  • FAQ
    The comprehensive, well-structured FAQ section provides answers to many common questions including the warranty, construction, mattress care, shipping and returns, etc.

Final Word

Overall, Emma Original mattress is a decent product in its category, although it’s a bit lacking compared to the competition when considering the price, materials and all the perks. The Hybrid model is definitely an exciting addition for the brand, offering improved support and breathability. The fact that most components are advertised to be UK-made is enough to get the buyers’ attention too, given the strict regulations to ensure high quality that the country is known for.

Emma mattresses are suitable for all kinds of sleepers and provide excellent motion control (for the Original model) and pressure point relief (both models). Finally, the decent price, construction techniques and the ability to test-drive the product for 200 nights for free make it a fine option for both couples and singles.

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This website is an informative comparison site that aims to offer its users find helpful information regarding the products and offers that will be suitable for their needs. We are able to maintain a free, high-quality service by receiving advertising fees from the brands and service providers we review on this website. These advertising fees, combined with our criteria and methodology, such as the conversion rates, our team of reviewer's finding and subjective experience and product popularity, impact the placement and position of the brands within the comparison table. In the event rating or scoring are assigned by us, they are based on the position in the comparison table. See our How we Rate page and Terms of Use for information. The reviews, rating and scoring are provided “as-is” without guaranties or warranties regarding the information contained in our website, which shall not be considered as endorsement. We make the best efforts to keep the information up-to-date, however, an offer’s terms might change at any time. We do not compare or include all service providers, brands and offers available in the market.
Danielle Hayes
author

Danielle is a professional writer and full-time nerd with experience building websites and reviewing lifestyle brands. When she's not writing furiously, she enjoys playing Dungeons and Dragons.

This review is based on the writer's personal opinion.

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Questions & Answers

Guest

Do you provide a service to dispose of old mattress. I am in my eighties, could not handle it myself

answer
Old mattresses can be removed for an additional £35.00 fee when you buy an Emma mattress. Simply choose this option at checkout when you purchase your Emma mattress on the website.
Guest
ron thorne

how deep is the emma mattress

answer
The Emma mattress is 25 cm high.
Guest
Roger

The mattress cover is washable but can it be spin dried

answer
If the mattress cover is put in the dryer, it should be on low heat.
Guest
Jennifer de Bruy-Smith

I want to buy a double mattress for £499.00. Every time I try and enter my details it keeps insisting that I pay a charge of £35.00 for an old mattress removal. I do not want to have any mattress removed. I merely want an additional new mattress.

answer
We just tried checking out on Emma's site and we see that there is an option to add old mattress removal and it says "add to cart" underneath it. As long as you don't click "add to cart," the charge won't be added and you won't have to pay the fee for it.

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