Silentnight Review

flag Certified 'Superbrand' for 13 years running
  • Available in 5 firmness levels
  • 6 UK sizes and 3 EU sizes
  • British design, handmade in the UK
  • Carbon neutral company
GOOD FOR
Comfort customized
Support
8 /10
Trial/Demo
60 night trial
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  • author: Nina Livelo
  • 25.09.19
  • Comments

Rating

  • "Price"
    10 /10
  • "Comfort"
    7.5 /10
  • "Body Support"
    8 /10
  • "Customer Support"
    8 /10

Overview

Silentnight is the UK’s most trusted sleep brand and has been a certified “Superbrand” for the last 13 years. Since the company was born in 1946, Silentnight has been offered UK-designed and produced beds and mattresses. With more than 60 mattress models, they offer the perfect mattress for all sleepers.

silent night

Sizes & Pricing

A truly accommodating sleep brand, Silentnight offers no less than 11 mattress sizes, including Small Single, Single, Small Double, King, Super King, Euro Single, Euro Double, Euro King, Cot, and Cot Bed.

Prices vary for each of Silentnight’s 67 models depending on size, firmness, and construction. Shipping is free within the UK and each mattress purchase comes with a 60-night comfort trial, during which customers may choose to exchange their mattresses for another model if they are unsatisfied with their purchase. Refunds are only available when you choose to return your mattress within 14 days of delivery.

In certain cases, customers are entitled to 0% free interest credit financing plans when they choose to pay with Barclay’s Partner Finance. All mattresses come with a three to five-year guarantee, depending on the model.

Here is a closer look at the available mattress sizes and pricing:

UK Small Single – Available in 2 mattress models. The small single mattress measures 75 cm x 190 cm and starts at £119.00.

UK Single – Available in 51 mattress models. The UK single mattress measures 90 cm x 190 cm and starts at £139.00.

UK Small Double – Available in 19 mattress models. The UK small double mattress measures 120 cm x 190 cm and starts at £159.00.

UK Double – Available in 50 mattress models. The UK double mattress measures 135 cm x 190 cm and starts at £179.00.

UK King – Available in 47 mattress models. The UK king mattress measures 150 cm x 200 cm and starts at £199.00

UK Super King – Available in 37 mattress models. The UK super king mattress measures 180 cm x 200 cm and starts at £369.00

Euro Single – Available in 3 mattress models. The Euro single mattress measures 90 cm x 200 cm and starts at £129.00.

Euro Double – Available in 3 mattress models. The Euro double mattress measures 140 cm x 200 cm and starts at £169.00

Euro King – Available in 3 mattress models. The Euro king mattress measures 160 cm x 200 cm and starts at £189.00.

Cot – Available in 2 models. The cot mattress measures 60 cm x 120 cm and starts at £79.00.

Cot Bed – Available in 4 models. The cot bed mattress measures 70 cm x 140 cm and starts at £89.00

The prices in the boxes below reflect the popular Highclere Collection by Silentnight — more specifically, the Silentnight Wessex Pocket 1400 mattress style.

Wessex Single
£599
Wessex Double
£699
Wessex King
£799
Wessex Super King
£949

Construction

Silentnight offers 67 unique mattress models featuring one or more of the company’s trademark comfort filings and, for hybrid mattress, one of two support systems.

Support Systems

Miracoil advanced open coil spring system – models featuring the open-coil spring system include 323 springs, providing outstanding support and spinal alignment to maximize sleeping space and prevent partner “roll together.”

Mirapocket spring system – individually wrapped coils provide zoned support and even weight distribution to facilitate movement and improve spinal alignment.

Comfort Fillings

Geltex – Silentnight’s patented gel-infused comfort filling is designed to energise sleepers so they feel rejuvenated upon waking. Offers optimal pressure relief and “bounce-back” to make getting in and out of bed easy.

Eco Comfort – uses sustainably-sourced, recycled materials to provide a breathable and purifying sleep experience. Eco comfort mattresses are 100% recyclable, each containing the equivalent of 150 recyclable plastic bottles.

Memory Foam – Designed for body moulding so you sleep snug. It absorbs your weight to you can sink into the mattress. Silentnight memory foam is highly responsive and offers pressure relief in problem areas like hips and shoulders.

Natural – Using natural silk, wool, and cashmere fibres, natural mattresses offer temperature regulation throughout all seasons. These mattresses are hand-tufted for extra comfort and are naturally eco-friendly and flame retardant.

Latex – Made from durable materials, latex mattresses last long without compromising on pressure relief. This comfort filling offers easy movement, so that even the most restless sleepers wake up feeling fully rested.

Mattress Cover

Mattress covers vary by model, but they are always flame retardant, hypoallergenic.

Sleep surfaces are usually made of synthetic blends treated with Silentnight’s signature Purotex treatments to reduce moisture and dust-mites and keep your mattress healthier, longer.

No mattress cover is removable, so using a removable, washable cover is recommended.

Firmness, Feel & Support

Silentnight is dedicated to providing a mattress to meet every sleeper’s needs, which is why their mattresses come in a range of five different firmness ratings, including medium/soft, medium, medium/firm, firm, and extra firm.

Medium/soft – best for side sleepers who want to sink into the mattress while still receiving vital support.

Medium – the most popular choice among customers. Silentnight calls their medium mattress the “goldilocks of comfort ratings,” as its neither too soft nor too firm.

Medium/firm – the best choice for combination sleepers

Firm – suited to sleepers who require extra support, such as those with a larger stature and back and stomach sleepers.

Extra-firm – also called “orthopaedic,” the extra firm mattress offers the sturdiest base to align the spine.

Purchase & Delivery Process

In addition to purchasing online, Silentnight mattresses are available at multiple physical locations, including showrooms, national retailers, and local independent sellers.

When ordering online, customers choose the model and size mattress and add it to their basket. For an additional charge of £30.00, they may choose to have their old mattress removed and the new mattress installed.

Delivery is free within the UK and takes up to 14 days. With Silentnight’s 60-night trial, customers can choose to exchange their mattress for a different model if they are unsatisfied with their purchase. For full refunds, customers must contact support within 14 days of delivery.

Pros & Cons

  • Even the most deluxe models are affordable compared to other brands
  • Dozens of models means there is a perfect mattress for every type of sleeper
  • Mattresses available also for children's beds and cribs
  • Patented Geltex technology
  • Limited warranty period
  • Most models feature synthetic covers

Customer support

Include a summary of the help and support in 2-3 sentences, as well as how responsive it is.

Check each type of support below. If the type of support is available, include below 1-2 sentences about the type of support offered.  Keep in bullet-point format.

Customer support agents are available five days per week, Monday to Thursday, from 8:30 am to 5 pm and Friday from 8:30 am to 4:30 pm. Customers also have access to a number of helpful resources, such as mattress buying guides, a sleep newsfeed, and information about the brand’s values.

  • Phone Support
    Phone support is available during business hours.
  • Live Online Chat
    Live chat support is available during business hours.
  • Email
    You can contact customer support by email at info@silentnight.co.uk.
  • Video Tutorials
    The Silentnight YouTube channel features video tutorials.
  • FAQ
    The Silentnight FAQ section covers topics in payment, product, purchase, delivery, and more.

Final Word

There are three main reasons to choose Silentnight mattresses. The first is that they offer a truly unparalleled variety of mattress models, accommodating all types and sizes of sleeper, including babies and children. The second reason to choose their mattresses is because they come at an unbeatable price point. Even their most deluxe mattresses pale in price compared to other mattresses on the market. The final reason to choose Silentnight is that, as a brand, they uphold strong values related to workers’ rights and conditions, equal work opportunity, and sustainable production.

That said, their mattresses may not last as long as competing mattresses and their limited warranty doesn’t guarantee coverage in case of normal wear and tear. Overall, Silentnight is a good budget option for mattress shoppers.

Disclosure
This website is an informative comparison site that aims to offer its users find helpful information regarding the products and offers that will be suitable for their needs. We are able to maintain a free, high-quality service by receiving advertising fees from the brands and service providers we review on this website. These advertising fees, combined with our criteria and methodology, such as the conversion rates, our team of reviewer's finding and subjective experience and product popularity, impact the placement and position of the brands within the comparison table. In the event rating or scoring are assigned by us, they are based on the position in the comparison table. See our How we Rate page and Terms of Use for information. The reviews, rating and scoring are provided “as-is” without guaranties or warranties regarding the information contained in our website, which shall not be considered as endorsement. We make the best efforts to keep the information up-to-date, however, an offer’s terms might change at any time. We do not compare or include all service providers, brands and offers available in the market.
Nina Livelo
author

The daughter of a professional home security expert, Nina Livelo grew up in an environment that prioritized safety in the home. She has since devoted her writing career to reviewing lifestyle and consumer products and services.

This review is based on the writer's personal opinion.

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Questions & Answers

Guest
Jones

What is the best way to clean my Silentnight mattress?

answer
Silentnight recommends using a mattress cover with your mattress, which you can then remove for washing.

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