Otty Mattress UK Review

flag 16 cm pocket springs top the competition
  • Free white glove delivery & 100 night trial

  • Removable, washable cover keeps bed fresh

  • Around-the-clock customer support

  • Price matching available

Pros & Cons

  • A washable mattress cover keeps your mattress fresh and long-lasting
  • 100 night trial period
  • Free white glove delivery
  • Up to £100 cheaper than similar models on the market
  • No handles make it difficult to move
  • Some customers have reported trouble with customer service

Sizes & Pricing

OTTY mattresses are on the low end of the price spectrum compared to other mattresses on the market. Nonetheless, they offer three mattress models at different price points to choose between. The original OTTY Hybrid mattress runs about £100 cheaper than comparable models. Likewise, the simplified, budget-friendly model, the OTTY Essential, runs about £275 cheaper than the competition. While the OTTY Pure is a premium mattress, it is still often about £100 than comparable premium mattresses.

The OTTY Original Hybrid mattress is available in nine sizes:

UK Single: The UK single-sized mattress measures 90 cm x 190 cm x 25 cm and costs £349.99.

UK Small Double: The UK small double-sized mattress measures 120 cm x 190 cm x 25 cm and costs £449.99.

UK Double: The UK double-sized mattress measures 135 cm x 190 cm x 25 cm and costs £499.99.

UK King: The UK king-sized mattress measures 150 cm x 200 cm x 25 cm and costs £599.99.

UK Super King: The UK super king-sized mattress measures 180 cm x 180 cm x 25 cm and costs £699.99.

EU Single: The EU single-sized mattress measures 90cm x 200 cm x 25 cm and costs £399.99.

EU Double: The EU double-sized mattress measures 140 cm x 200 cm x 25 cm and costs £549.99.

EU King: The EU king-sized mattress measures 160 cm x 200 cm x 25 cm and costs £649.99.

EU Emperor: The EU emperor-sized mattress measures 200 cm x 200 cm x 25 cm and costs £749.99.

The OTTY Essential mattress is available in four sizes:

Single: The single-sized mattress measures 90cm x 190 cm x 20 cm and costs £325.

Double: The double-sized mattress measures 135 cm x 190 cm x 20 cm and costs £425.

King: The king-sized mattress measures 150 cm x 200 cm x 20 cm and costs £525.

Super King: The UK super king-sized mattress measures 180 cm x 200 x 20 cm and costs £625.

The OTTY PURE Hybrid Bamboo & Charcoal Mattress is available in four sizes:

Single: The single measures 90 x 190 x 25 cm and costs £499.

Double: The Otty PURE double measures 135 x 190 x 25 cm and costs £699.

King: The king size is 150 x 200 x 25 cm and costs £799.

Super King: The super king measures 180 x 200 x 25 cm and costs £899.

All OTTY mattresses come with a 100-night free trial with free white glove delivery to the room of your choice. You can select optional old mattress removal for a small fee at checkout. Should you be unsatisfied with your mattress, there is a money-back guarantee during the trial period. These mattresses also come with a 10-year guarantee.

OTTY mattresses are relatively low-cost, but financing plans are available for those who prefer to pay in instalments. Payment plans start as low as £33 per month with a 96% approval rate.

Original UK Single
£399
Original UK Small Double
£549
Original UK Double
£599
Original UK King
£699
Original UK Super King
£799
Original EU Single
£449
Original EU Double
£649
Original EU King
£749
Original EU Emperor
£849
Essential Single
£325
Essential Double
£499
Essential King
£599
Essential Super King
£699
PURE Single
£499
PURE Double
£699
PURE King
£799
PURE Super King
£899

Overview

OTTY was founded in 2016 with the intention of making mattress buying straightforward and simple. Otty now offers three mattresses: the Original Hybrid, Essential Hybrid, and Pure Hybrid. Customers who want a medium-firm mattress, to avoid frilly mattress jargon, and to save money will love these mattresses.

Rating

  • "Price"
    10 /10
  • "Comfort"
    8 /10
  • "Body Support"
    9 /10
  • "Customer Support"
    8 /10

Construction

OTTY models are comprised of layers of foam and springs, which are wrapped in a removable, washable cover. The top layer is temperature-regulating memory foam, which serves as the first defence against overheating. Next comes a layer of HD reflex foam, providing increased comfort and softness.

The Hybrid mattress’ third layer is made of up to 2,000 16 cm-high encapsulated pocket springs that focus pressure relief to every part of your body. These springs minimise motion transfer, making it ideal for people who sleep alongside fussy sleepers. The spring layer also acts as a second defence against overheating as it dissipates heat out of the mattress. It thus allows heat to escape as well as reinforces edge support.

Though the OTTY Original, OTTY Essential, and OTTY PURE have the same basic makeup, there are a few minor differences. The Original and PURE models features thicker foam layers, reaching a height of 25 cm, while the Essential only reaches 23 cm. All models include 16 cm pocket springs, though the Essential model features fewer springs (1000 in the Essential, compared to 2000 in the Original and PURE models). The difference in springs makes the OTTY Essential slightly less firm than the OTTY Original and PURE models.

All OTTY mattresses are also latex free, making them safe for individuals with latex allergies.

Click play to reveal the layers.

Mattress Cover

The OTTY mattress cover is one of the company’s greatest features. The luxury thick-knit cover is removable via zip and machine washable so you can kill nasty bacteria and maintain your bed’s freshness. Made of a polyester blend (97% polyester, 3% spandex), the cover is hypo-allergenic and fire retardant as well.

The PURE has additional memory foam within the cover. This works to wick moisture away as well as minimise odour. As a result, you should only be spot-cleaned once it’s been removed.

Firmness, Feel & Support

All models of OTTY mattresses are medium-firm mattresses that are suitable for all sleep styles. They are especially recommended for side sleepers.

The OTTY Essential is slightly softer than the OTTY Original Hybrid mattress, scoring a 6 out of 10 in firmness. The Original model registers at about a 7 on the firmness scale whereas the PURE registers as a 6.5.

These mattresses also have relatively low sinkage, providing good support, even for stomach sleepers. Back sleepers will feel the bounce of the springs, but minimal motion transfer means you won’t disturb your partner.

Purchase & Delivery Process

The purchase and delivery process is quick and simple. The 100-night trial offers a better taste of the mattress than those who simply choose to purchase a mattress in a store. If you don’t like it, send it back for free.

Once you’ve chosen a mattress, you can select the option to pay with a financing plan at checkout. Shipping is always free and normally takes just a few days. OTTY even delivers on Saturdays, although at an extra cost. Every order comes with free white glove delivery, and mattress removal can be added for an additional fee.

The final step is to unwrap your OTTY mattress and wait at least 4 hours for the mattress to reach its usable size.

Customer support

OTTY features 24/7 customer support via email. Online live chat support is available weekdays from 9am to midnight and weekends and holidays from 9am to 5pm. Customers can also call for support on weekdays from 9am to 5pm. The company’s website also includes helpful features like a FAQ section and blog. Most customer reviews report helpful customer service, though some have complained about responsiveness.

  • 24/7 Help & Support
    OTTY offers 24/7 help and support. Customer service agents are available around the clock, though response times may vary.
  • Phone Support
    Phone support is available during business hours on weekdays.
  • Live Online Chat
    Live chat support is offered on the OTTY website every day, including weekends and holidays.
  • Email
    Customers may choose to write to email support agents directly at cs@otty.com.
  • FAQ
    There is a detailed FAQ section covering all aspect of mattress construction, ordering, and delivery available on the OTTY website.
  • Blog
    OTTY has a sleep blog addressing topics related to mattresses and sleep.

Final Word

OTTY mattresses are high-quality mattresses with no frills. Not only do they perform great for their price point, but they are also on par with luxury mattresses twice as expensive. Overall, OTTY mattresses are ideal for people searching for firmness and support, combined with exceptional heat regulation.

One of the highlights of OTTY mattresses is the hypo-allergenic, removable mattress cover. When OTTY’s CEO launched the company, one of his goals was to solve the problem of dirty, bacteria-ridden mattresses. The removable cover serves to keep the mattresses’ condition for longer.

Overall, those who already use a Hybrid mattress will find OTTY mattresses a step-up from the average. OTTY mattresses are also good for those who want to try out their first Hybrid mattress at an unbeatable price point.

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Nina Livelo
author

The daughter of a professional home security expert, Nina Livelo grew up in an environment that prioritized safety in the home. She has since devoted her writing career to reviewing lifestyle and consumer products and services.

This review is based on the writer's personal opinion.

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